Troubleshooting Tracer 3000 and X200 CCTV Systems
TROUBLESHOOTING
Please refer to the Downloads section of this website for Product Manuals and Intsructions for each specific product.
Here are some of the frequently asked questions and common solutions to digital CCTV issues.
Tracer 3000 Series DVR Systems;
| Issue | Suggested | Action |
|---|---|---|
| No picture from one or more cameras. | If pictures are viewable on some cameras but not others then the fault is likely to be with the camera itself rather than the recording device. | Check that the camera housing does not contain any water or visible condensation. If this is the case then a replacement camera can be supplied for your own fitting or a service engineer is required. |
| Cannot connect to the recorder via laptop connection. | See the RCC Software Guide within the Download area. Pay particular attention to IP address settings of the laptop. It may be that you tried to connect to the recorder before it had completed the 'system boot', wait for 1 minute and retry. | From the instructions try a 'ping' test to the device. If this is successful then it is most likely a settings issue, however an unsuccessful 'ping' may suggest a service engineer is required. Also check that the removable hard disc is locked in position. |
| Download speeds from the recoder to laptop are slow. | Make sure no other applications are open on the laptop during the download process to reduce processor resources. When connected through the RCC Software 'right-click' on each camera image and select 'stop recording'. | By only asking the unit to 'playback' or 'transfer' files (having stopped recording on each camera), this should speed up the download procedure. If not please contact our service department. |
| I can connect to the unit but there are no recent recordings | Check the front area of the recorder (next to the hard disc) to see if the flashing 'red' led is displayed. | If the led does not flash 'red' every few seconds then there may be setings issue or system fault, please contact the service department. |
| There are no led power and recording lights on the recorder. | When powered a green led is always visible and therefore the issue is likely to be power related. Check the inline 5A fuses on the power connection and replace if these have blown. | Please notify us should a fuse blow and also be careful when carrying out other auto-electrical work on the vehicle that this does not interfere witht the system. Systems should be checked after all such work. |
X200 DVR Systems;
| Issue | Suggested | Action |
|---|---|---|
| No picture from one or more cameras. | If pictures are viewable on some cameras but not others then the fault is likely to be with the camera itself rather than the recording device. | Check that the camera housing does not contain any water or visible condensation. If this is the case then a replacement camera can be supplied for your own fitting or a service engineer is required. |
| Does not record on power up | Enter menu system; go to OTHER MENU, ADVANCED MENU; set to "RECORD AT POWER UP". | Check that power led is visible on the recorder and if not check fuses inline to the unit. |
| Recording at varying times | Check that the TIMER RECORDING MENU settings are correct or Timer Recording is disabled. | If this fails to resolve the problem please contact us to arrange a service engineer. |
| X200 has all front panel LED’s illuminated and fails to operate | Ensure cartridge is pushed home and switched on. | If you have a hard disc from another system or spare then try this within the system, if this works then the problem resides with the hard disc drive. |
| Cameras connected but no live views | Press "Auto" on the X201 Reviewer. | Consult the X200 Manual available from the Downloads area of this website. |
| No picture on X201 monitor | Ensure that correct power supply to X200 (12V +/- 1.2V, 2A (continuous) 3A (peak). | If you have a system fitted on another vehicle please try the X200 reviewer on this as this will help to identify if this is a power issue or other connection problem. |
| PC can't see disk but recordings viewable on X200 | The hard disk boot / partition / FAT sectors may have become corrupted. Go to OTHER MENU, FILE SYTEM, FILE SYSTEM CHECK MENU and select PERFORM CHECK AND CORRECT NOW. This checks and rewrites the boot, partition and FAT sectors of the hard disk and removes any corrupted recording files. | Please also check the shock and vibration damping of the X200 as shock and vibration reduce disk life and can also lead to corruptions on the hard disk. |
Should you require additional telephone support or to arrange a visit from a service engineer then please contact us.